When UrbanClap Founder goofed up with support ticketing system

Instead of using a private note, UrbanClap founder and CEO, Abhiraj ended up sending the ‘do not answer this customer’s queries‘ to everyone, including the customer.

Given that we don’t know what was the core issue, we are not judging – but let’s just ask you:

Which Indian startup do you think has given you an unprecedented support?

By the way:

UrbanClap clocks Rs. 45 crores revenue; Losses stand at Rs 50 crores

(via)

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