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Slack Hopes Its AI Will Keep You from Hating Slack

One feature shows which people within a company talk about particular topics most often in Slack and where those discussions take place. The information, which appears when users conduct searches in Slack, is meant to pinpoint subject experts so people can direct questions to their most knowledgeable and accessible colleagues.

Another feature, added last year, evaluates all of a user’s unread messages, across all Slack channels; highlights up to 10 of the ones its algorithms deem most important; and presents them in a single list.

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