Indian Railways WhatsApp Number Receives More Forwards Than Actual Complaints

In a week of the WhatsApp number launch (90044 99773), Indian Railways helpline has received 25 complaints about unclean premises on Central (CR) and Western Railways (WR), while forwards have exceeded the number of actual complaints.

“We have received text messages wishing us good morning, good evening and rest. Messages of deities with devotional messages have been forwarded and we have also received amusing Hindi poems,” an official said.

Time for WhatsApp to invest in machine learning and identify the nature of such requests?

Qn: If you are launching a support service on WhatsApp, how are you preparing your team to handle these ‘Good Morning’ forwards?

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