ICICI Bank “Hires” Robots. They Are Processing 10 Lakh Transactions Per Day

ICICI bank has announced the deployment of ‘Software Robotics’ in over 200 business processes across various functions of the bank.  ‘Software Robotics’ emulates human actions to automate and perform repetitive, high volume and time consuming business tasks cutting across multiple applications.

At ICICI Bank, software robots have reduced the response time to customers by up to 60% and increased accuracy to 100% thereby sharply improving the bank’s productivity and efficiency. It has also enabled the bank’s employees to focus more on value-added and customer-related functions. The software robots now perform over 10 lakh banking transactions every working day.

The software robots are processing over 10 lakh transactions daily, bringing in unparalleled operational efficiency, higher accuracy and a massive reduction in processing time for customer services.

ICICI Bank has deployed these software robots in over 200 business process functions across the organisation including retail banking operations, agri-business, trade & forex, treasury and human resources management among others.