Author

Sundar L

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Sundar is a Co-founder & Chief Schlepper at Ideophone. He is part of NextBigWhat's SELECT program that aims to bring together industry doers and practitioners. An early Wikipedian from India, an aspiring computational linguist, a wildlife enthusiast and a rail fan, he has more than a decade of experience in information extraction for consumer web and mobile working at Yahoo!, Ziva and InMobi. At Ideophone, he helps his team build information amenities for travel and transportation.

Indian Railways is facing scale problems almost unique to itself. While there are improvements required at every stage, there can’t be a significant improvement in ticket booking experience without making core changes. All these performance improvements can reduce passenger frustration by completing the booking experience faster without many failures, but still will not do anything to the number of people who end up not getting a reservation.