What Microsoft says about Google Apps? Incomplete Solution, Unfamiliar User Experience

The heat is on between the two companies and while Microsoft is on its way to launch Office 2010, Google is leaving no stone unturned to voice how its office suite is better than of Microsoft.

We earlier covered the launch of Apps Cloud Calculator that enables you to understand cost saving if you moved from Microsoft products to Google Apps.

And the M$ giant strikes back with a few interesting comments on Google apps:

(In)Completeness of Solution

Google Apps is a point solution that can isolate users from business processes via fewer capabilities and diverse user experiences, which can make people less efficient. Google Apps’ ever-changing solution includes experimental features which can increase complexity and increase the need for change management and training. Your IT department may need to configure a variety of tools to make it all work, increasing costs

In fact, Google’s own executives admit they don’t believe their tools can replace Microsoft Office. That means your business may require extra tools just to complete your IT portfolio.

Google Apps – Inconsistent User Experience

Microsoft products are familiar and easy to use, so all your people—whether they’re power users or casual workers—can use the same tools to work together efficiently.

Google Apps also has an unfamiliar and inconsistent user experience. Features are sometimes released unannounced and some aren’t even supported, which can increase support calls and risk for your business. Also, Google Apps is delivered exclusively online, so users need to be connected to the internet to get the most out of their tools.

On TCO [Total Cost of Ownership]

Google Apps offer an attractive initial license cost, but it can increase operational costs in other ways. For example, you may have to deploy additional technologies to integrate Google into your organization, which raises costs. And, because Google Apps is primarily a messaging solution, it lacks a unified platform that can be extended to the rest of your IT portfolio, creating isolated systems for IT to manage.

Microsoft is coming up with several case studies (example 1, 2) to show the incompleteness of Google Apps

Google Apps required a completely separate Lightweight Directory Access Protocol (LDAP) directory deployment on-premises. In addition, a separate server dedicated to running the one-way directory sync with the Google Apps environment needed to be deployed and maintained. Contoso would have to integrate the new LDAP directory with their centralized Active Directory, an extra step that entailed adding another directory.

Who wins in this scenario?

Maybe a much smaller player, i.e. Zoho. Zoho has built a complete IT solution (not just an office competitor) – be it for HRMS to CRM and as a CIO, you probably would like to give them a try.

While the two companies fight over who has better office apps, our readers can win 2 free copies of Microsoft Office 2010.