While purchasing consumer electronics products is easy with offline as well as online stores , finding hassle-free and quick repairing service is still a distant dream. I had a painful reminiscent and hassles of repairing a food processing unit, the brand’s own servicing arm took more than a fortnight to fix the unit.
There has been real dearth of trustworthy servicing brands which provide quality and professional repair services for consumer electronic products. Typically, consumers have to either rely on time taking brand service centres or on the local technician. Brands’ service centres not only take a lot of time, consumers also need to drop and pick the product. Meanwhile, local technicians are often not skilled enough to repair all kinds of appliances and to handle complicated repairs.
Here comes the Delhi based Viyanta.com, Viyanta is a multi channel [web,phone and via collection centres] platform which offers electronics repair, maintenance and installation services of consumer appliances. Currently, the platform provides service in Delhi [NCR] region with quick turnaround time [within 72 hours].
Viyanta repairs appliances ranging from small appliance like dry iron to all kinds of LCDs / LEDs / Plasma TVs or any brand of refrigerators or A/Cs and provide Annual Maintenance Contracts (“AMC”) to all kinds of appliances which the company repairs.
How does it work?
Consumers can reach Viyanta through three mediums: Online, phone and through collection centres. While online users have to raise their request through Viyanta’s website, telephonically they have to dial 011-42754422. On offline front,, Viyanta plans to set up collection centres (registered franchise), so that consumers can visit Viyanta’s centres (coming up) to drop and collect (repaired ones) their appliances.
Consumers can track their request online with the help of unique job id and claims to provide 100% on-time commitment and if it fails to meet the deadline, the company offers flat 50% discount on its service charges.
Founded by IIT Delhi graduates – Atul Monga, Vipul Singh, Vishesh Kumar and Amit Roy Chowdhary, currently Viyanta has team of 18 full time employees including 12 part timers. Part time employees consist of people primarily for pick-up & delivery, marketing and other technical freelancers for seasonal repairs.
Speaking about Viyanta’s hiring policy, Atul Monga, Director & CEO of the company said “We mainly employ all our technicians in-house as this ensures us to maintain quality of our services. however, we also have visiting and contractual / per call technical staff for non-regular or seasonal repairs like that of A/Cs or Geysers”. The mixed structure of workforce helps Viyanta to check quality and availability of technical force as well as being a start-up the structure equips them to keep tab on expenditure.
The company aims to become India’s largest repair and mantenance services provider for both retail and corporate clients. As far as future plans are concerned, Monga mentions “We started a month back with initial launch of our operations in Delhi / NCR, very soon we aim to start our pan-India operations and will launch Mumbai operations by February 2013”.
At present the venture is being bootstrapped by founders. Being a cash rich business and a good initial response from its customers “there is no immediate funding requirements. However, we are open for funding proposals” added Monga.
If you are in Delhi ( NCR), give spin to Viyanta’s service and let us know the feedback.
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