Helpshift’s mobile solution is offered as a SaaS (Software-as-a-Service) and is hosted in the cloud. The Company currently provides support for Apple devices (iOS) and HTML5 and is committed to being cross platform.
The solution includes an in-app mobile messaging experience for users to communicate via short messages about problems they are facing. Detailed, device-specific diagnostics and screenshots can be sent inline with these messages, which enables a customer service representative to quickly and intelligently address customer issues from the Helpshift dashboard in real-time.
Helpshift provides a native SDK that integrates with mobile applications to provide a seamless “in-app” customer support experience. The support screens can be customized to match the apps visual style. Unlike traditional web-based solutions shoehorned into mobile applications, Helpshift is designed to be instantly searchable and available even when a device is not connected to any network (offline).