What Makes A SaaS Product's Customer Service Extraordinary? The Case of Buffer

What Makes A SaaS Product’s Customer Service Extraordinary? The Case of Buffer

But one of the reasons Buffer is growing so fast – when there are a plethora of social sharing tools in the market – is because it puts delivering customer happiness at par with building a great product.

Lessons from Indian Serial Entrepreneurs Who Inspire

Lessons from Indian Serial Entrepreneurs Who Inspire

We put together a quick list of some of the sharpest serial entrepreneurs of our times. Take a look!

The Rise of Baba-ism in Indian Startup Ecosystem

The Rise of Baba-ism in Indian Startup Ecosystem

These babas carry a heavy (social media) clout (or klout scores) and are extremely well connected. They have followers who call them ‘sir’ and won’t take anything against their ‘god’.

Here's How You Can Make it to Startup Chile

Here’s How You Can Make it to Startup Chile

If you are looking to join the Startup Chile accelerator, here are some tips from Balaraman, an entrepreneur who has been through the program

Early Stage Investment Terms in India : What You Should Know

Early Stage Investment Terms in India : What You Should Know

In India, angels do act like VCs and VCs, like PEs. But it’s upto the entrepreneur to negotiate the right terms and numbers.

4 Lessons from Buffer on Customer Happiness

4 Lessons from Buffer on Customer Happiness

Now the Buffer folks audaciously promise great customer happiness. That they deliver it is only half the surprise. That I am saying it in spite of not getting my problem resolved, now that’s a feat right?